Customer Service

+ SHIPPING & DELIVERY

+ RETURNS

+ PAYMENT OPTIONS

SHIPPING & DELIVERY

Domestic United States orders are usually processed and shipped within 3-5 business days after order is placed by USPS shipping.

 

We do not process or ship orders on Saturdays or Sundays, nor on major United States holidays.

 

Depending on USPS timeframes, it may take anywhere from 1 to 5 business days from the date your order is shipped.

 

We offer USPS Shipping for PO Boxes and Military Addresses/ PO Boxes (extended shipping may apply to Military Addresses within the United States).

 

At this time, we are not able to offer delivery on Saturday or Sunday, nor do we outside of the United States at this time.  Shipping time will vary depending upon USPS.

 

Once your package is in transit, please note that your order may be delayed due to inclement weather occurring along the shipment route, regardless of shipment method. We are not responsible for these delays.

 

STANDARD SHIPPING:

1-5 BUSINESS DAYS

RETURNS

My merchandise was damaged when I received it, what do I do?

 

Items that arrive defective or damaged may be exchanged for identical items only, and must be returned within 15 days of the invoice date.  Please Contact Us to report a defective or damaged item.  If the defective or damaged item is no longer available, we will fully refund the cost of the item plus the applicable portion of shipping charges.  Refunds must be made to the credit card originally used to place the order.

 

Please note that all sales are final, and we are not able to issue refunds, except for damaged merchandise as mentioned above.

 

In the case of a refund being issued, please allow up to 3 business days from the time of the refund, not including weekends or holidays.

 

What if an item is out of stock or the shipping address is incorrect?

 

If there is an issue with your order, such as an item is out of stock or if the shipping address is incorrect we will reach out to you via email for additional information.  However, If we do not hear back from you within 15 business days, we will cancel your order.

 

 

Can I exchange an item for another item?

 

We want you to enjoy your purchase from the Iron Rhino Gear Shop. If you are unhappy with your item or its size, please Contact Us. We will be happy to exchange it for a different size of the same item, or a different item of equal or lessor value, provided that stock is available and it is within 15 days of delivery.

 

To protect our customers, our security procedures will not allow us to re-charge your card again for any additional amounts beyond the original order total. Therefore, if you would like to exchange your item for one which is more expensive, please Contact Us to arrange payment.

 

If the merchandise is damaged to our error, we will refund the return shipping. If you would like a different size or item, you will pay return shipping.

 

Please note that all sales are final, and we are not able to issue refunds.

 

 

Can I cancel my order?

 

Please Contact Us and we will be happy to cancel your order if it has not yet been shipped.  We are unable to cancel orders which have already shipped.  Please note that online order status is approximate, and may not reflect recent shipment activity.

 

PAYMENT OPTIONS

WHAT PAYMENT METHODS DO YOU ACCEPT?

 

 

 

 

 

The following payment methods are accepted on IronRhinoGear.com:

 

  • Credit cards: American Express, Discover, MasterCard, and Visa
  • Debit cards: American Express, MasterCard, and Visa
  • Prepaid gift cards: American Express, MasterCard, and Visa
  • PayPal and PayPal Credit: Must be a United States Account.

 

 

 

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